Hardware inventory not updating database
This is not really a problem, but is indicative of a poorly designed or administered server configuration.
- If there are a very large number of SCN files in the ldscan folder and the queue is getting longer. This is a problem, and indicates that the inventory service on the server is no longer running.
This occurs when a scan is returned from a client as either a corrupt scan or mal-formatted to the point that it causes the Inventory Server Service to model that invalid data on the fly and insert the bad data as objects in the Metadata tables. See this document for more information: Database Repair Utility (download)This folder is unlikely to be empty.
It is most notable when performing queries within the LANDesk Management Suite console. Scan files that are rejected due to inconsistency or because they are duplicate devices (see later) will be moved to this folder.
This lead me to believe that the client had never been in the table, and as suspected, my Operating System table (the table that contains data about a client operating system, and in this case what service pack is installed) only had a few machines present.
Somehow my management point had stopped inserting data into the tables.
The scan files can be examined in a text editor, such as notepad, to try and determine which devices are generating them.
The corruption usually would be corruption of Metadata.
This can be caused by one of the following: - If there are no scan files in the LDscan folder, We need to request a new scan to test with.
Please choose 1 machine listed in your core, and request a full sync scan. I also like to try and initiate a scan from the client machine as well to see if it succeeds.
I checked the logs on some of my clients and they seemed to report both hardware and software inventory just fine, and sent it to my management point.
I checked the logs on my SCCM server and every time i recieved the inventory report from clients I got an SQL error saying that the rows in my table could not be updated.
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If the customer is currently in the process of redeploying the LDMS agent, or is currently reimaging or migrating a large number of devices, then it may be normal to see a larger number of scan files in this folder.